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We have identified an issue that is impacting donation data when it is downloaded into The Raiser’s Edge. Email addresses are not being downloaded correctly into The Raiser’s Edge from Online Express.
Donation forms and event forms are working properly. The automatic email notifications following a transaction are working properly. No data has been lost by Online Express.
Blackbaud is working to diagnose and resolve this issue. In the meantime, you can choose to continue downloading and batching donations in The Raiser’s Edge. Blackbaud will provide you with the email address information once the issue has been resolved.