GL balances change after clicking Reconcile this account

When in Banks, Cash Management tasks, and Reconcile this account, Out of balance by and GL cash account(s) out of balance to statement by: $0.00.  Previewing a Pre-Reconciliation Report confirms the same.  After clicking Reconcile this account, the Reconciliation Report now shows the Cash Account to Statement is Out of balance.
Contact Support and reference this article. 

Steps to Duplicate

1.  In Accounts Payable>>Banks>>Cash Management tasks>>Reconcile this account**
**Note: Out of balance by and GL cash account(s) out of balance to statement by: $0.00
2.  File>>Preview Pre-Reconciliation>>Add New>>Preview**
****Note: Page 1, Register to Statement Out of balance by: $0.00 and page 16, Cash Account to Statement Out of balance by: $0.00
3.  Click Reconcile Now, Continue
4.  Preview Reconciliation Report>>Add New>>Preview
**Note: Page 1, Register to Statement Out of balance by: $0.00 and page 16, Cash Account to Statement Out of balance by: ($16,851.75)

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.