BBIS\ Password Reset Runtime Error

When clicking on the link for the password reset the following error is received:
 
Event code: 3005
 
Event message: An unhandled exception has occurred.
 
Event time: 11/11/2013 12:12:57 PM
 
Event time (UTC): 11/11/2013 5:12:57 PM
 
Event ID: b5fafda24fe94598bd429e164d58c34b
 
Event sequence: 56820
 
Event occurrence: 20
 
Event detail code: 0
 
 
 
Application information:
 
    Application domain: /LM/W3SVC/40731/ROOT-1-130286242823944131
 
    Trust level: Full
 
    Application Virtual Path: /
 
    Application Path: c:\sites\40731\Build3.0.516.20\NetCommunity\
 
    Machine name: D2PBBISNC08D
 
 
 
Process information:
 
    Process ID: 3692
 
    Process name: w3wp.exe
 
    Account name: BLACKBAUDHOST\BBNCAppPool40731
 
 
 
Exception information:
 
    Exception type: InvalidCastException
 
    Exception message: Conversion from string "" to type 'Integer' is not valid.
   at Microsoft.VisualBasic.CompilerServices.Conversions.ToInteger(String Value)
   at Blackbaud.Web.Content.Portal.SignIn.SignInDisplay.HandleTabs()
   at Blackbaud.Web.Content.Portal.SignIn.SignInDisplay.Page_Load(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
Input string was not in a correct format.
   at Microsoft.VisualBasic.CompilerServices.Conversions.ParseDouble(String Value, NumberFormatInfo NumberFormat)
   at Microsoft.VisualBasic.CompilerServices.Conversions.ToInteger(String Value)
 
 
 
 
 
Request information:
 
    Request URL: https://www.onlineredkettle.org:443/sslpage.aspx?pid=10196&tab=501&key=06fa6b19-b523-43b2-8fa4-ce5684cfc67c
 
    Request path: /sslpage.aspx
 
    User host address: 10.4.40.14
 
    User: Visitor
 
    Is authenticated: True
 
    Authentication Type: 
 
    Thread account name: BLACKBAUDHOST\BBNCAppPool40731
 
 
 
Thread information:
 
    Thread ID: 60
 
    Thread account name: BLACKBAUDHOST\BBNCAppPool40731
 
    Is impersonating: False
 
    Stack trace:    at Microsoft.VisualBasic.CompilerServices.Conversions.ToInteger(String Value)
   at Blackbaud.Web.Content.Portal.SignIn.SignInDisplay.HandleTabs()
   at Blackbaud.Web.Content.Portal.SignIn.SignInDisplay.Page_Load(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
 
 
 
Custom event details:
 
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.  

Environment

 3.0.516 Patch 20
 3.0.516, Patch 21

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