When running a backup in the Blackbaud Management Console, the backup will fail. The following error message will be present in the backup log:
Error: [Microsoft SQL-DMO (ODBC SQLState: 42000)] Error 3201: [Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open backup device ''C:\Program Files (x86)\Blackbaud\Management Console\icbr_db_201408091758.BAK''. Operating system error 5(Access is denied.).
Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.
The Windows account being used by the SQL Server Service must have sufficient permissions on the destination folder and/or drive. For additional information on resolving this error, refer to the following Microsoft Support article: