If the acknowledgement email failed to send, you can resend this from within the NetCommunity website.  To check this:
  1. Log into NetCommunity 
  2. Navigate to Email>Acknowledgments
  3. Click on the Message Report icon to the left of the acknowledgement email in question
  4. Click on the Messages tab
  5. Locate the email address that did not receive the acknowledgement
  • If the email failed to send, or encountered a problem, on the left hand side, there will be an icon to resend the email.

If the message did not encounter any errors, you will need to manually send an acknowledgment email through your desired email provider.