First, verify the address. The single authority on addresses is USPS. Their website here has a tool to look up the official address. Once you have the correct address according to USPS, you can check the other resources below for details.
  • Note that  P.O.Box addresses are tricky. District mapping reflects the district where the P.O.Box is located, not necessarily the district where the constituent lives and is reflected on their voter registration card.  The constituent may need to use their physical address to be properly put in the correct district.
Once you have the correct zip code, check the district data stored on the constituent's profile:
  1. Go to Constituent360 > Constituents.
  2. Search for and view the desired constituents.
  3. In the Advocacy Information Section, see what stored district data Luminate Online has.
If you believe district mapping is wrong for any given address, contact Support and provide the following information in this format:
  • Title (should be the type of district, such as state senate, questioned
  • Street address, City, State 9-digit zip code, the District that was displayed in LO as correct for that address, and the District you believe should be associated with that address
To challenge districting for multiple addresses, create an Excel spreadsheet in which each row contains one dataset as described above. 

To verify which representatives represent a constituent, use the constituents full zip and use one or more of the following to try to verify the representative: To verify which district an elected official represents, use  http://votesmart.org/index.htm

To verify Luminate Online's configuration, use  http://customer.convio.com/site/PageServer?pagename=advo_lookup


For information on how frequently Luminate Online updates this kind of data, see BB752973. To work around some of these problems until the data is updated by using our constituent override feature of our Constituent360 application.
  • Go to Constituent360 > Contacts.
  • Search for the constituent.
  • Edit the contact record and fill in the manual override form fields for each district that is incorrect