Error: Unable to create this type of object (). Please create the object using the appropriate external application - when uploading new media object

When uploading a new media object, the following error can occur:

Unable to create this type of object () within The Raiser's Edge. Please create the object using the appropriate external application, and then add it to The Raiser's Edge by selecting create from file.
  1. Save the media file with a different name when adding the new media to The Raiser's Edge.  Do not include any punctuation or special characters in the file name.
  2. If there aren't special characters in the file names, it could be that the Adobe processes aren't closing when you add a media file. End task on Adobe processes and try adding the media again. You may need to do this each time depending on your Adobe configuration.
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.
 

Environment

 7.93.5782 patch 4

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