An organization can allow participants to register as a Family for a Kintera Thon where they will share one fundraising page.
After registration, each Participant accesses the Family page and are experiencing two issues:
1. The Family page is displaying the following content on the browser tab:
"no_name's Personal Page for [Event Name]"
2. The Family page is displaying the following content just above the comment section at the bottom of the page:
"Leave an encouraging note for no_name"
The common cause for this situation is due to the initial registration not being submitted with a Family Name. To resolve this situation, login through the Family/Team Leader's Participant HQ with the following steps:
1. Access the FAF event Homepage and click the Login button/Main Login in Participant Center 2. Click Edit my Profile under the "My To Do List" section 3. Update the Family Name field Note: This may be displaying as "no_name" 4. Scroll to the bottom of the page and click the Update button
After making this change, all participants that login to the family page should see the following content:
1. The following content will display on the browser tab: "[Family Name from Step 3 above]'s Personal Page for 2014 Valley Forge, PA Walk" 2. The following content will display just above the comment section at the bottom of the page: "Leave an encouraging note for [Family Name from Step 3 above]"