This message can display for one of the following reasons:
  • The default supervisor account (usually with a NetCommunity user name like siteID#Admin or Supervisor) within NetCommunity is not associated with active subscriptions. Log in with another user name to access the email preferences page for that user.
  • The user is not linked to a record in The Raiser's Edge. If this user needs to have email preferences managed, then link the Blackbaud NetCommunity user to a Raiser's Edge constituent record