Blackbaud does not recommend copying and pasting directly from any outside source into a Communication Template because we use an editor that reads HTML code. Whenever you copy and paste, the text will carry with it the formatting commands/code that Word (or another program) places on it, which is not valid HTML code. This results in eTapestry being unable to read some of the code, and this can cause some issues and errors with the formatting of your document or email.

Rather than pasting your text directly from Word, we recommend first copying your text over to a Notepad document (or other plain text editor). Saving the content in Notepad will strip out any coding that might cause issues so that you can paste it as plain text. Here are the steps you will want to follow:
  1. Paste your text into a plain text file, Notepad document
  2. Save this file and close it. This should strip out any coding used that would not be properly read by HTML
  3. Re-open the file
  4. Copy and paste the text from Notepad into your eTapestry template
You may have to readjust some formatting (font, font size, styles, etc.).

If you have images that also need to be inserted into the template, click
How to add an image to a Communications template.