When Giving Score results are returned, the Descriptions (1, 2, 3, 4) on the Ratings themselves are incorrect. VIP's show with a description of 2, Fans show with 2's, and Long Shots show with 1's. When actually opening up the Rating record on the Prospect tab or Ratings tab, the description is blank where it should show a number and cannot be edited See BB718984 for the correct ratings with their descriptions.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.