In LCRM, if the Attendees Included field is set to anything but "1", you will not see the ticket class in the cross-reference section. To change this:
  1. Navigate to LCRM, Events
  2. Find the event
  3. Scroll down to Event Levels
  4. Click Edit on an Event Level
  5. Change the Attendees Included field to 1
  6. Click Save
This will allow Luminate Online to recognize the ticket class for cross-reference.

The Event Type must also be a Gala Event.