Error: The file could not be downloaded. The resource you are looking for has been removed, had its name changed, or is temporarily unavailable – when merging letters in CRM.

CRM users may take advantage of the Manage Correspondence task under the Marketing and Communications functional area to generate Word merge documents that can be used to deliver important information to donors. CRM user may receive the error message above when clicking the Word Merge icon on the Recent Status tab of a completed correspondence process. This error message may appear despite the process completing successfully.
We are currently evaluating this issue and will update this article when we have more information.
Alternate Solution:
Launch the Click – Once / Smart Client application to complete the merge task.



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