If you are expecting an unusually high volume of traffic to your site, please contact Support several business prior to your expected date, referencing this article number (69024) and providing answers to the following questions:
  • How is the site going to be advertised (TV/Print Marketing/Email Drop)?
  • What page(s)/url(s) are going to be targeted by the advertising?
  • What is their anticipated increase in volume?
  • When is the increase expected to start? Please include date and time (including time zone).
  • When is the increase expected to subside and complete? Please include date and time (including time zone).
If you are expecting a large volume of first-time donations, you may consider reviewing your AVS and CVV settings. Additionally, if you are hosting an event off-site, you may also want to whitelist the IP address(es) for the site.