Prior to Sphere release 9.4.3 the default/custom soft descriptor for charges submitted to Credit Card companies were:

BB *NONPROFIT(PENDING) - for charges pending verification.

BB *FUNDRAISING EVENT - was the default for charges that cleared.

BB *[[Customized Soft Descriptor]] - was used for charges that cleared if the organization set up a custom soft descriptor and the banking institution allowed for custom soft descriptors to be displayed.


Since the release the descriptor should show as follows:

BLK*NONPROFIT(PENDING)

BLK*FUNDRAISING EVENT

BLK*[[Customized Soft Descriptor]]



In the event that the card/bank does not use the provided Soft Descriptor setting, it will default to either, BLACKBAUD or BLK*FUNDRAISING EVENT on their statement.