In LCRM, follow the steps below:

  1. In the online application, click Your Name | Setup | Data Management | Data Loader.
  2. Click Download the Data Loader and save the installer to your PC.
  3. Double-click the downloaded file to launch the InstallShield wizard.
  4. Click Next.
  5. Accept the license agreement and click Next.
  6. Accept the default installation directory, or click Change... to choose another directory. Click Next.
  7. Click Install.
  8. Click Finish.
  9. To start the Data Loader, double-click the Data Loader icon on your desktop, or choose Start | All Programs | salesforce.com | Data Loader | Data Loader.
Note: The Apex Data Loader was developed and is supported by Salesforce. Luminate support can not assist in the installation, or troubleshoot any issues in the installation process. Salesforce support can be reached via web or phone using the information provided below:

Web: https://help.salesforce.com/HTUnauthContactSupport
Phone: 1- 415-901-7010