There are three types of new constituents who are not downloaded from Luminate:
  1. Potential Duplicates - The most likely reason is that the donor is being held back as a potential duplicate. Newly registered donors who have been identified as potential duplicates will not be downloaded nor will any related transactions until the potential duplicate is resolved.
  2. Site Administrators - Constituents who are Luminate administrators are never included in downloads
  3. The connector by default only includes donors or TeamRaiser participants, but can be configured to include all constituents and/or advocacy participants. To check this, go to Data Management > Import/Export, click on the "Real-Time Configuration" tab, then go to step 3 "Map Database Fields".
Note: This solution is intended for the RE connector, not the RE/LO integration.