Card Security Code Is Required error when manually processing transactions in eTapestry

When manually processing a credit card within eTapestry, the following error message appears:

The Credit Card couldn't be processed for the following reason: CardSecurityCodeIsRequired

Article Number: 69140

Products:

Blackbaud_Payment_Services
Blackbaud_eTapestry

This error message appears due to the AVS and CSC settings on one of the account configurations of the Blackbaud Merchant Services account. These settings will need to be adjusted in order to manually process a credit card within eTapestry:

Log in into the merchant services portal at https://bbms.blackbaud.com/
Go to Account Management > General Settings
Scroll down to the Account Configurations
Click the 3 dots next to BBMS - eTapestry OFFLINE configuration
Select None in the drop down menu next to CSC Level
Click Save

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