Card Security Code Is Required error when manually processing transactions in eTapestry

When manually processing a credit card within eTapestry, the following error message appears:

The Credit Card couldn't be processed for the following reason: CardSecurityCodeIsRequired

Article Number: 69140

Products:

Blackbaud_Merchant_Services
eTapestry

This error message appears due to the AVS and CSC settings on one of the account configurations of the Blackbaud Merchant Services account. These settings will need to be adjusted in order to manually process a credit card within eTapestry:

Log in into the merchant services portal at https://bbms.blackbaud.com/
Go to Account Management > General Settings
Scroll down to the Account Configurations
Click the 3 dots next to BBMS - eTapestry OFFLINE configuration
Select None in the drop down menu next to CSC Level
Click Save

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!