Error: No authorization codes from the payment processor exist for credit card transactions in the batch - when committing an Enhanced revenue batch of credit card payments

The following exception may be received when attempting to commit an Enhanced revenue batch for credit card payments. 

Error: No authorization codes from the payment processor exist for the credit card transactions in the batch.  Either the credit card process has not been run or it failed to complete.  If it failed to complete, check with the payment processor to determine whether the payments have been processed before you run it again.

Authorization Codes may appear in the Results Report for these credit card transactions.
We are currently evaluating this issue and will update this article when we have more information.
Alternative solution: Log into the web portal for your merchant account and confirm that the payments charged successfully and that there are no pending refunds.  Use the authorization codes from the merchant account to enter into the batch and then Commit the batch.

Environment

 3.0.516

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.