When merging a letter from a gift record using Office 2013, users may received the following error.
Error has occurred: Cannot open a database created with a previous version of your application
When clicking OK on this error, Data Link Properties may open.
As shown in BB739195The Raiser's Edge 7.93.5782, patch 2 and higheris compatible with Microsoft Office 2013, 32-bit. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.