I need to enter an offline donation or update the credit card information on a sustaining gift. I have the donor's credit card information but they forgot to give me their CVV code, can I still enter in the gift or will it be rejected?
Yes, credit cards can be processed without the CVV code so it is possible to disable this requirement in Luminate for entering in donations. Please contact support and ask them to disable payment card verification so that you can enter in your donation. You can permanently disable card verification, or you can process the gift and then turn this requirement back on for future gifts.