This is most often caused by the query being too complex in The Raiser's Edge, though there are a few other reasons it could occur. If the above bullet points have been verified, and Blackbaud hosts NetCommunity, Click Chat with Support and reference this article. Please be prepared to share the following information with Support:
  • URL to the NetCommunity website
  • Username/Password to access the NetCommunity website
  • If Raiser's Edge is also hosted, a Username/Password to access Citrix and The Raiser's Edge
  • Name of the Lists this is happening to