Error: Unhandled exception has occurred in a component in your application. If you click continue the application will ignore this error and attempt to continue. Root element is missing

Unhandled exception has occurred in a component in your application. If you click continue the application will ignore this error and attempt to continue. Root element is missing in Blackbaud Links

Please follow the steps below -
  1. Log into Raiser's Edge as Supervisor then log into Blackbaud Links.
  2. Click on Download Gifts and the downloaded settlements show
  3. Highlight the batch / row for the settlement that reports this issue and click "Recheck all linked events, pages and constituents associated with this settlement" option at the bottom of the screen.
  4. Then click on the "Check for new pages and link to constituents" toolbar button at the top of the screen and proceed to link the settlements in the batch.

If the "Recheck" option is not available then ensure you are logged into Raiser's Edge as Supervisor.
If the option still does not show then log out of Raiser's Edge and update to the latest version of Blackbaud Links

Environment

 7.93.5782

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