Error 1309.Error reading from file: [path]\program files\Blackbaud\The Financial Edge\Blackbaud\The Financial Edge\FEFinalizeInstall.exe. Verify that the file exists and that you can access it. - when updating or repairing the server.

When running setup.exe to repair or update the server, the installation will stop and display one of the messages:
  • Error 1309. Error reading from file [file path]\program files\Blackbaud\The Financial Edge\FEFinalizeInstall.exe. Verify that the file exists and that you can access it.
  • Error 1308. Source file not found [file path]\program files\Blackbaud\The Financial Edge\FEFinalizeInstall.exe. Verify that the file exists and that you can access it.
Clicking Retry does not bypass the error.  The installation will roll back after clicking Cancel.

We are currently evaluating this issue and will update this article when we have more information.

Alternative solution:

  1. Uninstall The Financial Edge
  2. Reinstall The Financial Edge

 

Environment

 Financial Edge
 7.86
 7.85.52, 7.85.52 and 7.87.164
 7.87.52.001 7.86.93.004 7.85.52.001 7.84.52.003 7.87.164

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