Try each of the following until the issue is resolved:
  1. Try connecting via wi-fi Internet access instead of cellular data service. If possible, try a different wi-fi signal.
  2. Uninstall and reinstall the app.
  3. Stop and restart the RE Mobile (Mobile App) or Blackbaud Web (Event App) services.
  • Log into the workstation that has the Blackbaud Web Services installed.
  • Click Start.
  • Type in Services.msc and press Enter.
  • Find the RE Mobile or Blackbaud Web Services.
  • Right click and choose stop.
  • Right click and choose start.
  • Attempt to log into the application again.