Verify that the metadata has been updated with the correct information in Blackbaud NetCommunity:

  1. Log into Blackbaud NetCommunity
  2. Navigate to the page you wish to update
  3. Click Edit this page
  4. Click Page properties
  5. Make sure that the Browser title, Metadata description, and Metadata keywords are correct.

Use the Facebook Debugger Tool to force Facebook's Open Graph protocol to update the cached metadata information:

  1. Navigate to Facebook Debugger Tool:
      • Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.
  2. Insert the link to the page you are trying to share.
  3. Press Debug