Review the following User Options settings while logged in as the affected user(s) by going to Tools, then User Options. This can also be reviewed under Admin > Security by opening the User profile and clicking Set this User's Options. 
  1. In User Options, click on the Records tab.
  2. Highlight Individuals on the left.
  3. Beside Constituent name format, select Last name, First name or First name, Last name.
  4. Click Apply.
  5. Click Ok.
  6. Have the affected user exit/sign out of The Raiser's Edge, then log back in for the new setting to take effect.