Hosting applications not opening when using Firefox

The Raiser's Edge won't open in Firefox
Hosted Raiser's Edge won't open
Hosted Team Approach won't open in Firefox
Citrix won't open when selecting a hosted application in Firefox
This issue is caused by a security feature in Firefox that disables certain Plug-ins until the user allows them to run.

Solution 1:
  1. Log into Blackbaud hosting
  2. Click on the application you would like to open
  3. At the top left of the screen beside the URL bar, click on the plug-in icon (should look like a Lego brick)
  4. Select to "Allow and Remember"
  5. Hosted application should now open

Solution 2:
  1. Click on the Open menu button (three lines at the top right)
  2. Click on Add-ons
  3. Locate the Citrix plugins, and select Always Activate in the drop down menus
  4. Close Firefox
  5. Re launch Firefox, navigate to the Hosting Services page, and log in


 Firefox Aurora version: 32 ; The Raiser's Edge version: 7.93.5782 patch 7 ; Firefox version: 29

Was this article helpful?