Solution 1:
- Log into Blackbaud hosting
- Click on the application you would like to open
- At the top left of the screen beside the URL bar, click on the plug-in icon (should look like a Lego brick)
- Select to "Allow and Remember"
- Hosted application should now open
Solution 2:
- Click on the Open menu button (three lines at the top right)
- Click on Add-ons
- Locate the Citrix plugins, and select Always Activate in the drop down menus
- Close Firefox
- Re launch Firefox, navigate to the Hosting Services page, and log in
