Error: An error occurred processing the signup for 'email address' when processing new records in Online Express

When processing new records in Online Express, the following error appears:

Error:  An error occurred processing the signup for 'email address'

Article Number: 69663

Products:

  • Blackbaud_Online_Express
  • Raiser_s_Edge_RE
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Alternative solution:
Manually add the new Constituent records to The Raiser's Edge

Environment

 7.93.5872.7
 7.93.5872.8

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