1. Click on constituent name or constituent ID field in gift batch data entry. Note the name and/or ID of the original donor.
  2. Press F7 and search for any record from the constituent search window.
  3. Double-click on a name in the results to select it and return to batch.
  4. Click on constituent name or constituent ID field in gift batch data entry.
  5. Press F7 again and search for original donor noted in step 1.
  6. Double-click on that record in the results to select it and return to batch.
  7. Tab through the data of the gift row and down to the next gift entry. If error occurs again, repeat steps 1 through 6.

For additional information, please refer to the Knowledgebase solutions BB712585 and BB122385.