Try each of the following until the URL redirect works:
  • Add a forward slash after your URL. The URL should be formatted like http://website.com/.
  • Delete the existing URL redirect and add it back. Follow the steps below to add the new URL redirect.
    1. Click Administration > URL redirects
    2. Click the red 'x' icon to delete the existing URL redirect
    3. Click New redirect button
    4. Enter the original URL in the first field. The URL should have a forward slash at the end like http://website.com/
    5. Enter the new targeted page, or URL in the second field
    6. Click Save
If the URL still does not redirect, you may need to setup unique URLs for each scenario. For example: www.blackbaud.com and blackbaud.com. 
  • http://blackbaud.com
  • http://blackbaud.com/
  • http://www.blackbaud.com
  • http://www.blackbaud.com/
If your organization has redirects from www to the non www or vice versa, it may not be necessary to setup all 4 scenarios.