Chat with Support and reference this article.

This action will require assistance from the Database Team to complete and can take between 10 business days to two weeks depending on the number of transactions and the order in which the ticket is received. If there are business concerns or deadlines, please provide those details in your support case.  

Please include the following information in a spreadsheet of the transactions you want reversed:

  • Payment ID
  • Supporter ID
  • Payment Date
  • Payment Amount