When trying to create new Contacts or Merge Duplicates, we are getting the error, "Error: This organization cannot make calls out to Luminate Online at this time. Contact Luminate Support for assistance."
There is a setting in LCRM to prevent Sandbox instances from syncing with Luminate Online production instances.
Do the following: 1. In Luminate CRM, go to Setup. 2. Go to Administration Setup -> Company Profile -> Company Information. 3. Note the Organization ID. 4. Go to App Setup -> Develop -> Custom Settings. 5. Click Unused Settings. 6. Click Manage. 7. Click Edit. 8. Paste the Organization ID into the TEXT field. 9. Save.