Direct debit batch transactions are sent for authorization at 12:00 AM Eastern the next day after the batch is submitted. (Ex. Direct debit batch submitted 1/15 will get picked up 1/16 at 12:00AM Eastern.) Should you need to void/cancel a direct debit before it gets authorized a refund should be issued in the BBMS Web Portal before 12:00 AM Eastern next day. Follow How to issue a refund in Blackbaud Merchant Services for the steps in issuing a direct debit refund.
- The EFT module is still required to process ACH payments with IATS.
- If you're using a version of Raiser's Edge prior to 7.93 patch 10, review instructions to process ACH payments