List segment state field is blank when you choose state = state in field mapping

When importing an acquisition list for use in a mailing, users must import a CSV file of names and addresses of potential donors to mail to.  When importing the file, users come to a screen where they must map the fields in the file to available fields in Blackbaud CRM - these include first name, last name, and address fields.  However, when users map a state field in the import file to the "State" field in Blackbaud CRM and import the file, that value is not imported and shows as blank on the "Current Members" tab of the list segment.

This only occurs when selecting "State" - the issue does not occus when selecting the "State abbreviation" field.

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.  


 4.0.138, patch 2

Was this article helpful?