- Ensure the workstation and network meet all system requirements.
- Run a speed test to ensure the local network is not experiencing performance issues as well:
- Browse to http://www.speedtest.net/
Contact Support and reference this article.
In the case answer the questions below:
- What is the Research List Name?
- How many records are in the Research List?
- Does this occur for a Research List containing under 100 records?
- Type of connection: hard wire, wireless, or aircard?
- Laptop or desktop?
- Operating System of Workstation?
- Date of slowness?
- Time of slowness?
- Estimated time to refresh pages.
- Are there timeouts when performing a search to Find External Properties and Businesses (found under the Prospects button)?
- What Broswer is being utilized
- What is the Operating System on all affected computers, including Service Packs if relevant?