When sending an email from the Add Users utility in the Education Edge NetCommunity plugin, any images in the email will have their URL replaced with the plugin URL. The image URL would be like http://blackbaud.com/view.image?Id=1709 within the email design, but would be sent like http://blackbaud.com/PluginService/image/image.jpg. This could cause the images to not display in the messages that are received.
Our Product Development team has reviewed this issue, its impact in the software , and the availability of an alternative solution. After careful consideration, we have determined that this issue will not be addressed in The Education Edge/Blackbaud NetCommunity system.
Do not use images in the email templates for the Add Users Utility
Use an imported list in NetCommunity to send the email messages out of the NetCommunity site instead
Steps to Duplicate
Create an email template in the NetCommunity site with the data source Registered Users
Place an image in the email template
Using the Add Users to NetCommunity tool in the NetCommunity plugin in The Education Edge, add a user from the Education Edge to NetCommunity
Select your email template as the email to send them and add your user
Notice the email received, does not show the images properly.