Emails sent using the Add users to NetCommunity utility in the Education Edge plugin do not display images

When sending an email from the Add Users utility in the Education Edge NetCommunity plugin, any images in the email will have their URL replaced with the plugin URL. The image URL would be like within the email design, but would be sent like This could cause the images to not display in the messages that are received. 
Our Product Development team has reviewed this issue, its impact in the software , and the availability of an alternative solution. After careful consideration, we have determined that this issue will not be addressed in The Education Edge/Blackbaud NetCommunity system.

Alternative Solution: 
  1. Do not use images in the email templates for the Add Users Utility
  1. Use an imported list in NetCommunity to send the email messages out of the NetCommunity site instead

Steps to Duplicate

  1. Create an email template in the NetCommunity site with the data source Registered Users
  2. Place an image in the email template
  3. Using the Add Users to NetCommunity tool in the NetCommunity plugin in The Education Edge, add a user from the Education Edge to NetCommunity
  4. Select your email template as the email to send them and add your user
  5. Notice the email received, does not show the images properly. 


 Blackbaud NetCommunity

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.