|Rejection Code||Description||How to Resolve|
||This is the most common rejection code. The bank that issued the credit card has said no to the transaction. This can be for a number of reasons:|
1. The Card has reached its transaction limit
2. Not enough funds on the Card
3. Card not authorized for ‘Card Not Present’ transactions
|Have the donor reach out to his or her credit card company.|
||This code indicates that the donor does not have a complete address on his or her record. All credit card transactions must have a complete address in order to process.||Verify that the donor has a complete address and the correct country selected on his or her record.|
||These codes indicate that the transaction has a high risk of being a fraudulent transaction. As such, it’s been rejected. This can also be caused when the donor has filed a chargeback previously, as such the card has automatically be declined for future transactions.||Ask the donor for another card.|
||This code indicates that the address submitted by the donor does not match what the issuing bank has on record. This could be caused by one of two reasons:||Have the donor verify how his or her address information appears on their account.|
See How to change AVS or CSC level in BBMS
||This code indicates that the 3-digit security code on the back of the card does not match.||Have the donor re-enter their security code.|
||This code indicates that the token that keeps a Credit Card authorized has probably expired. After 6 months, Blackbaud Payment Services purges Credit Card information for security.||Re-enter the Credit Card information, this will re-verify the token.|
||The transaction cannot process due to the expiry date on the card.||Have the donor confirm the expiry date and contact the bank if their card has expired.|
||This code indicates that the credit card number is invalid. This code has a number of different causes.|
1. The card number and card type may have been entered incorrectly.
2. The Card may no longer be valid.
3. The Card may no longer be stored in BBPS. This can occur if a credit card has been expired more than 6 months.
|Verify the card number, expiration date, and card type with the donor and re-enter the credit card.|
||There is a transaction limit per transaction.|
Note: The limits above are USD. To find the limit for GBP transactions you would look at the current exchange rate for USD to GBP for the limit.
|Ask the donor to split the donation.|
||BBMS doesn’t support Visa Electron/Pre-paid cards. Depending on how the donation was entered, it could be possible to process it in the BBMS web portal by trying ‘Card Not Present’ or ‘Card Present’ in the terminal. This is not to say that it will work all the time, it's dependent on the digit code on the back of the card.||Contact the number on the back of the card.|
||This means too many attempts have been made with this Credit Card and it's on our blacklist.||Contact Support|
||This usually relates to the product (ie eTapestry) and can be down to a few things:
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