Constituent ID changes number on a constituent record after making a non-constituent event participant a constituent

 Some users will find that when going into an event and making a non-constituent participant a constituent, the Constituent ID that is created changes when they go back into the newly created constituent record. (ex. Constituent ID goes from 102 to 104)

Steps of creating a constituent from a non-constituent participant
1. Go into the Event record and click on the Participant tab
2. Open up the non-constituent participant
3. Select Participant > Add this participant as a constituent
4. Add the constituent code and click OK
5. Click either the blue arrow to go to the constituent record or click Participant > Go to > the constituent record
6. This opens the newly created constituent record without the Constituent ID. Save and Close the constituent record. 
7. Go back into the constituent record by clicking the blue arrow or Participant > Go to > the constituent record
8. See the Constituent ID present (ex. 102) Save and Close the record
9. When you later on go back into the same Constituent record either through the event or through Records, the number has changed (ex. 104)


 We are currently evaluating this issue and will update this article when we have more information.

Alternative Solution:

When creating the new constituent record, click the save button in the participant record before going into the constituent record. 

1. Go into the Event record and click on the Participant tab
2. Open up the non-constituent participant
3. Select Participant > Add this participant as a constituent
4. Add the constituent code and click OK
5. Click the Save icon on the participant record or go up to File > Save on the participant record
5. Click either the blue arrow to go to the constituent record or click Participant > Go to > the constituent record
6. This opens the newly created constituent record with the Constituent ID present and it will not change (ex. 102)




Environment

 7.93.5782 patch 8

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