Blackbaud Web Services should only be installed on one computer that has 24/7 access to the network.  This is usually the server, but sometimes may be a workstation - you may have to work with your organization's IT personnel to find the machine that it is installed on, and complete the steps below.

For versions at or below 1.4.14307.1 of Web Services: 

  1. On the machine with Blackbaud Web Services installed go to Start > Control Panel > Administrative Tools and select Services
  2. Find Blackbaud Web Services in the list
  3. Check to make sure the Status column says "Started"
  4. If the Status says "Started" already, right click on Blackbaud Web Services and choose to Restart it
  5. If the Status does not say "Started", right click on Blackbaud Web Services and choose to Start it
Note: While in Services, right click on Blackbaud Web Services and select Properties. Ensure the Startup Type is listed as Automatic so that it restarts automatically in the future.

For versions at or above 1.4.14350.1 of Web Services: 
  1. Log in to The Raiser's Edge on the machine with Blackbaud Web Services installed
  2. Click on Web Services in the navigation bar
  3. Click on Blackbaud Web Services
  4. In the Configurations Options screen, click the Stop button to stop Web Services if it's running
  5. Click the green Start button to restart Web Services
After this has been done, in Luminate Online you can navigate to Data Management > Luminate Management > Queue Status. On the bottom of that page you will see Server Status. If it says Available, that means your connection issues have been resolved. If it presents you with an error message, this would indicate your connection is still down. For further troubleshooting assistance, with your RE server connection issues, please contact The Raiser's Edge support department, at 1-800-468-8996 option 1.