Some users can see an error when trying to update their information on the profile form (Education Edge). The error can read:
As this error is not descriptive, it is hard to tell what is causing the user to not be able to update their information on the profile form (Education Edge)
This error is caused when home contact number and/or spouse home contact number are required on the form, and there are no values entered in for those fields on the profile form. The fields will either need to be unrequired, or values entered for those fields before clicking Update on the profile form.
You may consider adding text in a Formatted Text and Image part to the same page as the Profile Form to indicate the user should check for any required fields.
Our Product Development team has reviewed this issue and its impact on the software. After careful consideration, we have determined that we will not be addressing this issue.