If this is a registration form in a CMS Site, make sure the form's autofill options are set to create a new record.
If this is in a Thon, advise participants to make sure they are not logged on when completing a new registration.
To clean this up, create contact records with appropriate information for the participants and chat with Support. Please provide the following information:
- Link to the Registration Page
- Explanation of Registration Process
- Original Participant Name
- Original Participant Supporter ID
- New Participant Name
- New Participant Supporter ID
- Payment ID(s) of registration transactions to be moved from the old record to the new record