- Locate the desired TeamRaiser event; click Manage.
- Search and open the participant's registration record.
- Click Refund under Registration Information and enter the amount of the discount.
- We will eventually need to re-register the participant, so click Edit Registration Information and copy all relevant information (or take a screenshot if you know how).
- Now make this record Inactive and click Delete Registration Records
- You will receive a message asking what you want to do with the registration fee. Choose 'Convert the registration payment to a gift that is soft-credited to the event'
- Now on the Participant Search page, click Register a Participant.
- Use the information that you copied earlier to populate the necessary fields and be sure to select the discount code.
- Make the registration fee $0; select 'None' for Payment Method.
- Now that the new registration record is using the discount code, soft credit the donation back to the participant.
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