- Click Manage next to the TeamRaiser.
- Search and open the participant's registration record.
- Click Refund under Registration Information and enter the amount of the discount.
- We will eventually need to re-register the participant, so click Edit Registration Information and copy all relevant information (or take a screenshot if you know how).
- Now make this record Inactive and click Delete Registration Records
- You will receive a message asking what you want to do with the Registration Fee. Choose: Convert the registration payment to a gift that is soft-credited to the event.
- Now on the Participant Search page, Click Register a Participant.
- Use the information that you copied earlier to populate the necessary fields and be sure to select the discount code.
- Make the registration fee $0 and choose a Payment Method of None.
- Now that we have the new registration record using discount code, we can now Soft Credit the donation back to the participant.
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