Make sure both the Excel Add-in and the COM Add-in are marked for use.

1.  In Excel go to File, Options, Add-Ins
2.  At the bottom of the Excel Options window set the Manage: dropdown to Excel Add-Ins and click Go...
3.  Make sure the checkbox for F9v*.Connect Add-In is marked.
4.  Click OK.
5.  Repeat steps 1 and 2.
6.  Set the Manage: dropdown to COM Add-Ins and click Go...
7.  Make sure the checkbox for F9v* is marked and click OK.

Note: * indicates version number of F9 (i.e. F9v5 for version 5)

The F9 integration is supported by Infor. Questions regarding resources, functionality, or troubleshooting with the F9 solution can be directed to Infor Support.