- Process the transactions in the Connector, then delete the duplicate transactions in Raiser's Edge
- Delete the duplicate transactions from the Connector
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You have duplicate transactions in the Sphere Connector due to a clerical error. For example, online donations were entered through a Sphere event and these transactions were brought into the Sphere Connector through a sync. In addition, the same donations were already manually entered into Raiser's Edge. Processing the transactions in the Connector through a Batch will cause duplicates in the Raiser's Edge and you are unsure of how to proceed.