Recognition credits have types listed such as hard, soft, donor, etc. If the recognition credits are not added to the gift in a specific order, the type will save as blank. Recognition credits do not save on the gift record unless entered in a specific order.
We are currently evaluating this issue and will update this article when we have more information.
Alternate Solution: To ensure that the credit types appear on the payment, please use the steps below:
1.Add a payment from the constituent record.
2.Fill out the amount and designation.
3.Click Recognition credits.
4.Notice type is blank.
5.Change the recognition credit type (Example: Change it to hard).
7.Now click Add in the Application section.
9.Look at the payment record
10.Click on recognition credit tab and you will see the recognition credit displays.