Follow these steps to reopen a case:
  1. Log into Case Central.
  2. Search for the case number.
  3. Click the case number to view the case.
  4. Add notes in the case notes field regarding reopening the case and any other information.
  5. Click Submit.
Case Central sends an email notifying us you wish to reopen a support case. If the issue is related to the existing case, the case is reopened and the information entered on the reopen case form is added to the case notes so an analyst can assist you. 

If the issue is a new issue, a new case is created with the information entered on the reopen case form and the case is dispatched to the next available analyst.