Please read before proceeding: Donations can be processed for donors in other countries and you will receive the funds in your home currency. For example, a donor in Ireland could use their Visa to donate $100 in US dollars to you. Their bank will convert that amount into Euros when the funds are withdrawn from their account because that is the currency their money is in. You do not need to do anything if you simply have donors outside of your home country; their donations will convert to your currency and you will receive $100 in USD. If you use Blackbaud Merchant Services you can read more information on currencies in the article What currencies does Blackbaud Merchant Services disburse in?
You should only do the following if you’re planning on receiving funds in multiple currencies.
If your organization receives money or processes funds in multiple currencies and you need to collect them through DIY forms, there is a workaround to have DIY forms appear to process different currencies. The currency of money disbursed to you is controlled by the processor, but the symbol on the DIY form is controlled by the currency of the database under Management > My Organization > Preferences at the time it goes live. As an example, let's say we have to process and receive funds in two currencies: USD and GBP.
- Add both processors to eTapestry under Management > My Organization > eCommerce.
- Create two DIY Forms, one for each currency, and choose the appropriate transaction processor on the Settings page of each form.
- Alternate the go-live process based on the currency. If your database currency is USD currently, take that form live first and it will have the "$" symbol. Then, switch your database currency to GBP and take the other form live so that it will have the "£" symbol. This will produce two forms with different currency symbols.
- Make sure to switch your currency back to the primary one you've chosen to use in the database. If a change has to be made to the form, you may have to repeat this process in order to get the right currency symbol to appear.
As an alternative to the above, with the use of the API module in eTapestry and a third-party web developer, it is possible to create one form which takes two different currencies as donations. For example, one form with a drop down menu that allows the donor to select the currency they wish. Please contact the appropriate software vendor or IT professional for assistance with this process, which is beyond Blackbaud's scope of support.