Payment status shows as unapplied when payment is fully applied to charge

Payment status shows as unapplied on activity tab when payment is fully applied to charge. Payment does not show in unapplied credit report and not able to delete payment to re-enter due to Fiscal Year being closed and reconciled.

If charges can be un-applied to payment then follow these steps:

  1. Open the payment and navigate to the Student Billing Detail tab.
  2. Click the drop-down arrow next to Add/Edit Applications and select 'Unapply all and distribute evenly to current payers.'
  3. Re-apply charges.
  4. Save and close the payment.

If payment cannot be un-applied from charges nor deleted, then please Contact Support and reference this article. 

Environment

 7.86.94.0004

Was this article helpful?