Error: The file could not be downloaded. Store must be open for this operation - when downloading an export file in XLSX format

When downloading an export file in XLSX format (in Web Shell), users may receive the error: "The file could not be downloaded. Store must be open for this operation".

In Smart Client, users receive another message when attempting to perform the same task: "Found invalid data while decoding."

Instead of choosing to download in XLSX format, choose CSV instead and the error will no longer occur. Once downloaded to the user's machine, the file can be opened and then saved as XLSX format.

Environment

 Blackbaud CRM
 3.0
 3.0.516.43

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